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Facebook workers lose access to internal tools following outage


Mark Zuckerberg, Facebook CEO and Chairman of the Board testifies before the House Financial Services Committee in Washington on October 23, 2019.

Erin Scott | Reuters

FacebookContractors and employees complained Monday about being unable to access their accounts after the company closed. worst service outage since 2008

On Monday, the outage was six hours long and made it difficult for three billion-plus Facebook users to log in.

Employees stated that they were unable to access the information needed to determine how many users are using these services. They also said they could not use the chat function and track who is using them. Workers requested anonymity to discuss internal confidential issues.

According to one source, engineers assigned with resolving service issues experienced a severe outage that prevented them from logging on to the internet to repair the problem.

This outage follows Frances Hague’s departure as a Facebook product manager. revealed herself to be the whistleblowerHinter the countless internal documents mentioned in “The Facebook Files”, a series of Wall Street Journal reports.

CNBC was told by an Instagram employee that certain employees believed the outage to be karma in light of the whistleblower scandal. Another employee said they were sorry for the brands or creators who planned to launch ad campaign on Monday.

CNBC spoke with a contractor from Facebook who said workers have to log on every five minutes to find out if there has been any change.

A company spokesman said that his email wasn’t working. He then directed CNBC for a statement from Mike Schroepfer, Chief Technology Officer at Facebook.

“*Sincere* apologies to everyone impacted by outages of Facebook powered services right now,” tweetedSchroepfer announced his resignation. last monthYou can find it here. “We have networking problems and our teams are trying to resolve them as soon as they can.”