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Facebook whistleblower documents released, shares under pressure

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Mark Zuckerberg, founder and chief executive officer of Facebook Inc., is in Washington, D.C., for an Oct. 23 hearing by the House Financial Services Committee.

Andrew Harrer | Bloomberg | Getty Images

The FacebookA series of papers published by 17 U.S. news organizations began on Friday and shed light on how the company thought about the Capitol Insurrection that occurred on January 6th, as well as its ability fight hate speech in non-English languages.

Facebook shares traded slightly lower in premarket on Monday morning following the publication of stories using leaked documents by news outlets. Additionally, after Monday’s markets close, the company will report its quarterly earnings.

Frances Haugen (a former Facebook employee) provided the documents to news outlets. She had taken tens and thousands of pages of research before leaving Facebook. In an effort to be considered a whistleblower, she has since given the documents to Congress and Securities and Exchange Commission.

A Facebook spokesperson stated that “at the core of these stories lies a false premise”, in response to the flood in reporting. While we are indeed a company and can make money, the notion that this is done at the expense or safety of individuals’ wellbeing does not reflect our true commercial interests. Truth is, we have $13 Billion in capital and more than 40,000 employees to fulfill one purpose: keeping people safe on Facebook.

These are the main themes that the Facebook Papers have examined so far.

January 6,

These documents showed frustration within Facebook ranks over the company’s inability to control the spread of potentially offensive content.

“Haven’t we had sufficient time to find a way to control discourse and not enable violence?” An employee wrote on an intranet message board about the violence outside of the U.S. Capitol, Jan. 6. According to the AP. We have been fueling the fire for years and it shouldn’t surprise that we are now out of control.

Facebook already had additional measures to stop violent and dangerous content being spread ahead of the 2020 elections. However, as many as 22 such measures were canceled after the election as well as before Jan. 6 according to internal documents examined by the AP.

Facebook spokeswoman told The Outlet that the company used those measures in accordance with signals it received from law enforcement agencies and on its platform.

Language barriers

Some of these reports highlighted how Facebook’s content management systems could fail to recognize other languages.

The Associated Press reportedModerators face a difficult task when dealing with Arabic. Arabic-speaking users are able to add symbols to words, or additional spaces to make them more flagrant in Facebook’s system. This includes names of militant organisations.

Although the methods may not be intended to prevent an excessively strict content moderation system from being in place, some have been reported by the AP to be able to circumvent Facebook’s hate speech censors.

According to the AP, an internal Facebook document stated that “We were wrongly enforcing antiterrorism content in Arabic.” The system, according to the AP, “limits users’ participation in political speech, impairing their right of freedom of expression.”

Facebook stated to the AP that they have increased their resources for local language and topic experts, and are looking at ways to improve their systems.

India

Andere reportsSome Facebook employees expressed dismay at the handling of Indian misinformation by Facebook, and believed that leadership had made tough decisions in order to not anger the Indian government.

Similar language barriers to the Middle East exacerbated hate speech concerns. The AP reports that Facebook introduced hate speech classifications in Hindi (and Bengali) in 2020 and 2018.

One researcher who set up an account as a user in India in 2019 found that by following Facebook’s algorithm recommendations, they saw “more images of dead people in the past three weeks than I’ve seen in my entire life total,” in the News Feed, according to The New York Times

According to a Facebook spokesperson, hate speech towards marginalized groups has increased in India and other countries. Facebook is “committed” to changing its policies when hate speech online evolves.

This is a developing story. Keep checking back for more updates.

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