Switching Managed Service Providers (MSPs) is a big decision. Your business relies heavily on IT services, and the right MSP ensures your systems run smoothly, your data stays secure, and your team works without disruptions. But before you make the leap to a new provider, there are crucial questions you need to address to ensure the transition is seamless and the new partnership delivers real value.

Below, we’ve outlined the key questions to ask before switching MSPs to set your business up for success.

1. What Are My Current IT Needs?

Before considering any new MSP, take the time to evaluate your current IT services:

• Are your current systems outdated or inefficient?
• Do you need support for specific tools, platforms, or applications?
• What are the pain points you’re experiencing with your current provider?

Having a clear understanding of your IT needs helps you choose an MSP that can address your specific challenges and goals.

2. Why Am I Looking to Switch MSPs?

Understanding the reasons for switching MSPs will clarify your priorities during the transition. Are you unhappy with response times, recurring downtime, or lack of proactive support? Or perhaps you need scalable IT services as your business grows? Identifying the key issues with your current MSP ensures you won’t end up with a new provider facing the same problems.

3. What Services Does the New MSP Offer?

Not all MSPs provide the same range of services. It’s essential to discuss their offerings in detail to make sure all your requirements will be met:

• Proactive Monitoring and Maintenance: Will the provider continuously monitor your systems to prevent issues before they arise?
• Data Backup and Recovery: Can the MSP handle backups and ensure seamless disaster recovery?
• Cloud Services: If you rely on cloud infrastructure, does the MSP offer robust cloud services?
• Cybersecurity: How do they approach cybersecurity to protect your systems from emerging threats?

Be sure to ask for specifics and ensure their services match your business IT needs.

4. What Is Their Experience with Businesses Like Mine?

Your MSP should understand your industry and the unique challenges your business faces. Ask about:

• Industries they’ve worked with before.
• Case studies or success stories with businesses similar to yours.
• Familiarity with the tools or software your business uses.

An MSP experienced in your field will have deeper insights and better solutions tailored to your needs.

5. What Does the Onboarding Process Look Like?

Switching to a new MSP can be intimidating, but a smooth onboarding process minimizes disruptions. Some questions to discuss include:

• How do they ensure a seamless transition from your current provider?
• Will there be any downtime during the switch?
• How will they migrate your data, and how long will it take?

You’ll want confirmation that your new MSP has a clear plan for making the transition smooth and stress-free.

6. How Does Their Pricing Model Work?

Transparency in pricing is critical. Ask the prospective MSP to provide clear details about their pricing structure:

• Are services charged on a flat-rate monthly fee or a pay-as-you-go model?
• Are there any hidden fees to be aware of?
• What’s included in their packages, and will you need to pay extra for certain services?

Ensure their pricing is both fair and aligned with your budget, while still providing the value you’re looking for.

Final Thoughts

Switching MSPs is a big step, but with the right questions and preparation, it can transform your IT operations and drive your business forward. A good MSP will act as a true partner, proactively solving problems, optimizing your systems, and helping your business reach its goals.