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T-Mobile to settle U.S. probe into 911 outage for $19.5 million -Breaking

by Mike Robinson

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© Reuters. T-Mobile Austria’s logo is visible outside one of their shops in Viennaa (Austria), February 25, 2016. REUTERS/Leonhard Foeger/Files

T-Mobile USA, which was subject to a U.S. probe after an outage caused over 20,000 emergency 911 calls to go unanswered, has settled the matter for $19.5million according to government documents.

The settlement was prompted by a Federal Communications Commission investigation into a more than 12-hour outage in June 2020 that led to congestion across T-Mobile’s networks, and caused “the complete failure of more than 23,000 911 calls.”

T-Mobile has agreed as part of this settlement to take new measures to improve 911 service notices.

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