• Hundreds upon hundreds of El Salvadorans believe that hackers have stolen their Chivo Wallets.
• The hackers reportedly use the users’ ID numbers.
• Hackers did this to claim the $30 BTC incentive from Bukele’s government.

With El Salvador’s adoption of (BTC) as a legal tender, others took this as an opportunity to perform fraudulent acts. Reports claim that hackers stole the identities of many El Salvadorans. These hackers, moreover, used people’s identities to claim the $30 BTC incentive from Bukele’s government.

Cynthia Gutierrez (one citizen) reiterated her negative experience to journalists. According to Gutierrez, at first, she refused to download Chivo — El Salvador’s digital wallet developed by its government. After being informed that hackers had attacked El Salvadorans, Gutierrez decided to install the app. They reportedly activated wallets linked to the 9-digit number on their ID cards.

Gutierrez commented, “This was growing more and more, reaching into my close circle.” Furthermore, when Gutierrez entered her details, the app prompted that her document number was already associated with a wallet.

In fact, Gutierrez’s case is only one among the hundreds of El Salvadorans who experienced the same thing. Between October 14 – 19, Cristosal, a human rights organization in the country, has already received more than 700 notifications reporting identity theft on the Chivo App.

Chivo’s official website, however, states that opening an account requires scanning the DUI front and back, as well as facial recognition. However, many El Salvadorans claimed that the system was flawed.

Some citizens called Chivo’s hotline (192) like Gabriela Sosa. Sosa narrated, “I kept calling for several days until they told me I had to go to a Chivo point.” She even went to Chivo’s help center and her account, as well as her money, was only recovered after a long discussion and waiting.

The victims emphasized that they are not against Bukele’s government or his decision to legalize Bitcoin (BTC). They simply wanted to bring attention that frauds like this are happening right now.

Thankfully, there are non-government organizations like Cristosal and Acción Ciudadana who are trying their best to help solve this matter.

The public has yet to be shown how El Salvador will resolve this problem. Surely, in no time, Bukele’s government will propose a sturdy solution for it soon enough and ease its citizen’s worries and fears.

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