Worst U.S. airline is JetBlue, not Spirit or Frontier: WSJ ranking
But if you took to the sky in 2021, JetBlue might have let you down — with large numbers of brutal, hours-long delays and frustrating cancellations, according to a new study.
New York’s Long Island City airline has recently fallen to the last spot The Wall Street Journal’s annual rankingU.S. airlines fell behind Frontier and Spirit. American Airlines nearly suffered a similar fate and tied with Frontier to be third-to-last.
The top spot was taken by Delta Air Lines, closely followed by Alaska Airlines (and Southwest Airlines)
This list was released Jan. 28 and ranks the top nine U.S. carriers based upon their 2021 performance across seven categories. These include on-time arrivals (cancelled flights), extreme delays, long tarmac lines, baggage mishandling, customer complaints, involuntary bumps from flights, and passengers being on-time.
It uses data from U.S. Department and Transportation and the aviation analysis software firm masFlight.
These are the general rankings
1. Delta Air Lines
2. Alaska Airlines
3. Southwest Airlines
4. United Airlines
5. Allegiant Air
Tie-6. American Airlines
Tie-6. Frontier Airlines
8. Spirit Airlines
9. JetBlue Airways
JetBlue was the airline with the most extreme delays, and passengers who had to wait for more than two hours on the tarmac. According to the rankings, JetBlue had also the lowest number of on-time arrivals (second only behind Allegiant Air) and second most customer complaints after Spirit.
JetBlue wasn’t the only one to be disappointed. The airline had fourth-fewest cancellations and involuntary bumpings. JetBlue ended the year with 1,280 flight cancellations between Dec. 30, and Jan. 13, due to a spike in Covid-19 infection. However, most of these cancellations weren’t included in the analysis which only considered 2021 data.
JetBlue was not the only one to do this. forced widespread cancellationsFor most airlines. Pandemics were also responsible. many delayed flightsThe availability of crew and passengers changing travel plans will affect the timeline for 2021.
After falling to second in the previous year’s rankings, Delta has regained the top ranking. Southwest was the number one pick.
The most recent edition of the rankings ranked Delta at the top in five categories. It boasted the fastest arrivals, minimal cancellations and delays and fewest complaints. According to rankings, Delta passengers are also less likely to have their flight cancelled or delayed by involuntary means in 2021.
Alaska Airlines had the lowest tarmac delays exceeding two hours and Allegiant Air the lowest baggage mishandling. In these two categories, Delta was third and fourth.